No merchandise may be returned by Customer without prior written authorization in the form of a Return Goods Authorization (RGA) which has been issued by Linmore LED expressly for the merchandise to be returned. This RGA will be issued at the sole discretion of Linmore LED and must be requested by Customer within 60 days of the Bill of Lading Ship Date. Returned merchandise must be in its original sealed packaging. Returned merchandise must be brand new (never hung, installed, or mounted). No non-stocking special products, custom made product, or outdated or modified versions of cataloged factory stocking items may be returned by Customer. The minimum value, for which an RGA will be issued, is $500, except for products considered by Linmore LED to be defective in workmanship or materials. All returns will be subject to a handling and restocking charge up to 30%, and a charge back will be made for the freight expense of the original shipment. Merchandise accepted for return must be shipped prepaid to the factory. Any merchandise damaged during shipment from Linmore LED must be identified and noted on the Bill of Lading immediately upon receipt. All product returned to factory must be clearly marked and identified with the RGA document printed and included in the Bill of Lading/Packing List pouch, not on the product or packaging. Furthermore, only items and quantities pre-approved will be accepted. Noncompliance of the above policy in part will result in refusal at the Linmore LED receiving dock. If you have any questions, please contact Warranty and Returns Department at 559-485-6010.