This role reports to the Director of UltraLink and takes additional direction from other members of the management team.

The position is based at our headquarters in Fresno, CA, but we will consider remote locations if convenient to a major airport for efficient flights to support our customers and get to Fresno, CA. Travel varies with business needs but could be up to 50%.

Compensation will be commensurate with experience.

Linmore LED reserves the right to adjust the title of the role based on the candidate’s actual experience, as well as changing organizational needs.

• Remote Technical Support: Offer phone and written support for all controls products to both internal and external customers.
• Pre-Installation Coordination: As needed, stage and pre-commission lighting control systems to facilitate easier/faster onsite provisioning.
• Site Coordination: Maintain daily communications with contractors and end users to ensure schedule alignment, proper follow-up, and resolution to punch list items, delivering superior customer satisfaction.
• Post-Installation Job Reporting: Complete accurate and timely “As-Programmed” service logs.
• Escalations: Utilize appropriate processes to resolve customer service delivery issues and conduct root cause analysis that will lead to effective problem-solving.
• Technical Customer Communications: Work with the product team to evaluate and guide wireless controls hardware offerings.
• Technical Customer Support: As part of the sales and marketing team, you will provide direct customer support before, during, and after the sale for all customers using UltraLink.
• Warehouse and/or On-site Project Activation: Perform programming of wireless lighting controls, troubleshoot and repair malfunctioning systems, and provide system training to end users.

• Have a professional presence, both online and in person, that allows you to build trust and nurture relationships.
• Be a skilled listener and communicator, able to measure and manage the temperament of installers, partners, and end customers.
• Be a hands-on, multi-tasking, collaborator and successfully engage with cross-functional teams in a culture where colleagues pitch in to help each other succeed.
• Have strong technical skills and quickly master UltraLink Hardware & Software through self-guided training and learning from team members allowing you to discover and demonstrate value to prospective customers.
• Enjoy writing technical communications.

• Ability to work independently and methodically problem solve, often onsite at the customer job site.
• Strong Project Management skills, attention to detail, and ability to manage multiple projects/delivery schedules at a given time.
• Demonstrates strong oral and written communication skills, and a passion for providing superior customer service.
• Both personal and professional interests and hands-on experience in lighting, wiring, electronics, and automation. (You can talk volts, amps, watts, loads, and resistors).

• 3+ years of experience with networked systems or related experience.
• Associates or Bachelors Degree in Electronics, Electrical/Computer Engineering, or similar work experience.

• Wireless controls: 3 years.
• Construction management: 1 year.
• Customer support: 3 years.
• Field service or sales engineering: 3 years.
• Lighting or controls industry: 3 years.